Application for Internet Access Service 2019
You will be sent a detailed quotation for approval and payment of equipment to be installed plus your first month’s fees. On payment this quote is converted into a VAT invoice. We then place the order for your equipment as selected. We are usually able to schedule an installation within three business days – at a time & date convenient to you. Our office staff will be in full support during this time. Once your service is activated, we will keep in touch to ensure that you enjoy a trouble-free service. Any small issues are usually resolved in the first few days. Our support team is always available, and can offer telephonic/remote support in office hours free of charge.
Client equipment for connecting to towers comes in three power variations, depending on the distance from your location to our towers. Up to 12k R1295, to 20km R1595, to 40km R1995 and the Wi-Fi router R600 All equipment and fees are payable in advance, as our services are pre-paid to avoid unnecessary admin.
Please be present during the installation with the devices you will connect with, so that our technician can show you how to connect) Once activated and connected, you will be asked to check that everything is working – and to sign off your satisfaction of the installation.
PLEASE NOTE: We avoid the cost of chasing debtors, so if an account falls into arrears it is automatically disconnected. To reconnect a fee of R150.00 plus your outstanding fee, will be charged before reconnection.